The Major Constituencies in Decision Support System Development, Use and Evaluation

Research into the evaluation of decision support systems (DSS) is usually based on a single reference group. This may not be appropriate where there are always more than one group involved in the development and use of the DSS. An alternative approach, common in organisational behaviour, is to involve each group, or constituency, who has a stake in the system. This allows the views of each constituency to be identified and considered within the evaluation process. Improvement to the system could then be made based on each constituency’s requirements. This paper identifies and discusses the constituencies that are relevant to consider during an ongoing DSS evaluation process. This discussion forms the foundation for further research into DSS evaluation.